Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?

Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

Which statement BEST represents the guidance on incident logging?

Remediation planning is BEST described in which of the following ways?

Which of the following processes are performed by the service desk?

1. Capacity management
2. Request fulfillment
3. Demand management
4. Incident management

Which of the following are benefits to the business of implementing service transition?
1. Better reuse and sharing of assets across projects and resources
2. Reduced cost to design new services
3. Result in higher volume of successful changes

A Service design package (SDP) would normally be produced for which of the following?
1. A new IT service
2. A major change to an IT service

3. An emergency change to an IT service
4. An IT service retirement

Which of the following are valid parts of the service portfolio?
1. Service pipeline
2. Service knowledge management system (SKMS)
3. Service catalogue

Which process would you MOST expect to be involved in the management of underpinning contracts?

Which of the following is NOT an objective of request fulfillment?