Which of the following statements describes the objectives of service asset and configuration management?
1. To identify, control, report and verify service assets and configuration items (CIs)
2. To account for, manage and protect the integrity of service assets and configuration items
3. To establish and maintain an accurate and complete configuration management system
4. To document all security controls together with their operation and maintenance

Which statement about the service portfolio is TRUE?

What is the primary focus of business capacity management?

Which two elements of financial management for IT services are mandatory?

What type of record should you raise when a problem diagnosis is complete and a workaround is available?

Which reason describes why ITIL is so successful?

Which of the following would NOT be contained in a release policy?

Which of the following would be most useful in helping to implement a workaround as quickly as possible?

Which of the following is the BEST description of a centralized service desk?

What are the categories of events described in the ITIL service operation book?