Which of the following is NOT one of the five individual aspects of service design?

Which of the following is an enabler of best practice?

The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

Which one of the following can help determine the level of impact of a problem?

Which one of the following activities are carried out during the “Where do we want to be?” step of the continual service improvement (CSI) approach?

Which of the following statements BEST describes the aims of release and deployment management?

Which one of the following is an objective of service catalogue management?

Which of the following is NOT a valid objective of problem management?

Which one of the following is the BEST definition of the term service management?

Which is the correct definition of a customer facing service?