Which of the following BEST describes a problem?

Which statement about the emergency change advisory board (ECAB) is CORRECT?

What would be the next step in the continual service improvement (CSI) model after?
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?

What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

Which process would ensure that utility and warranty requirements are properly addressed in service designs?

Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

Which of the following is the correct definition of an outcome?

Which of the following identify the purpose of business relationship management?
1. To establish and maintain a business relationship between service provider and customer
2. To identify customer needs and ensure that the service provider is able to meet

Which process is responsible for ensuring that appropriate testing takes place?

Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?