Which one of the following is NOT a characteristic of a process?

In which of the following should details of a workaround be documented?

Which of the following are types of service defined in ITIL?
1. Enabling
2. Core
3. Enhancing

4. Computer

Which of the following statements about service asset and configuration management is/are CORRECT?
1. A configuration item (CI) can exits as part of any numbers other CIs at the same time
2. Choosing which CIs to record will depend on the level of control an organization wishes to exert.

Which one of the following is NOT an objective of problem management?

Which of these should a change model include?
1. The steps that should be taken to handle the change
2. Responsibilities; who should do what, including escalation
3. Timescales and thresholds for completion of the actions
4. Complaints procedures

Which of the following are sources of best practice?
1. Academic research
2. Internal experience
3. Industry practices

Which one of the following is the BEST description of a relationship in service asset and configuration management?

Which of the following would be examined by a major problem review?
1. Things that were done correctly
2. Things that were done incorrectly

3. How to prevent recurrence
4. What could be done better in the future

Which of the following provide value to the business from service strategy?
1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2. Enabling the service provider to respond quickly and effectively to changes in the business environment
3. Support the creation of a portfolio of quantified services