Which one of the following can help determine the level of impact of a problem?

Which one of the following activities are carried out during the “Where do we want to be?” step of the continual service improvement (CSI) approach?

Which of the following statements BEST describes the aims of release and deployment management?

Which one of the following is an objective of service catalogue management?

Which of the following is NOT a valid objective of problem management?

Which one of the following is the BEST definition of the term service management?

Which is the correct definition of a customer facing service?

Which process will regularly anal0yse incident data to identify discernible trends?

Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

Which one of the following functions would be responsible for the management of a data centre?