A number of new PCs have been installed at a company’s offices. For which activity was the
Configuration management process responsible?

Why would an IT service provider adopt the C0bITTM framework?

A service provider discovers root cause of repetitive incident. The budget does not allow a
permanent resolution.
What actions must the service provider now take?

Which of the documents below should be available as evidence of Service management planning
and operations?

What measure or technique will be used to show progress of process objectives for a Service
provider?

What is an attribute of a Configuration item (CI)?

According to ISO/IEC 20000-1, the use of suppliers to provide aspects of the Service Management
processes is acceptable.
What level of the supply chain must the service provider manage?

One of the activities of Capacity management involves making evaluations and predictions
regarding the hardware that is required to run a new or modified application. The predictions
include data about the performance levels that can be expected, the requisite hardware networks,
databases, etc. and the costs.
Which of the activities of Capacity management is responsible for this?

What are the key contents of a Service management system (SMS)?

The Supplier Management process must define several formal policies and procedures to cover
possible events in the service provider-supplier relationship.
According to ISO/IEC 20000-1, what would not be defined?