what is it that will be audited for certification?
When scoping for ISO/IEC 20000, what is it that will be audited for certification?
What is the purpose of defining the requirements for a Service Management System?
What is the purpose of defining the requirements for a Service Management System?
What are the main criteria to check whether ISO/IEC 20000 is applicable for service provider?
What are the main criteria to check whether ISO/IEC 20000 is applicable for service provider?
What will the controls be related to?
Security controls shall be documented. What will the controls be related to?
what does the term "conformity" stand for?
In the context of norms and standards, what does the term “conformity” stand for?
What purpose can the ISO/IEC 20000 standard serve?
What purpose can the ISO/IEC 20000 standard serve?
What may Certification Bodies do?
What may Certification Bodies do?
Which of these is a record?
Service providers need to provide documents and records to ensure effective planning, operation
and control of Service Management. Which of these is a record?
Which of the following needs to be included?
Clear policies and processes need to be defined for budgeting and IT accounting. Which of the
following needs to be included?
What triggers a re-test of the Availability and Service Continuity plans?
What triggers a re-test of the Availability and Service Continuity plans?