What shall the Service Level Agreements (SLAs) with the suppliers be aligned with?
What shall the Service Level Agreements (SLAs) with the suppliers be aligned with?
What is mandatory to define in the Incident Management procedures?
What is mandatory to define in the Incident Management procedures?
Which of the following is a best practice for Capacity Management?
Which of the following is a best practice for Capacity Management?
Which statement below is not a purpose of Supplier Management procedures?
Which statement below is not a purpose of Supplier Management procedures?
Who conducts the "first party audit"?
Who conducts the “first party audit”?
What is the added value of a service being delivered?
What is the added value of a service being delivered?
What is accreditation in the context of ISO/IEC 20000?
What is accreditation in the context of ISO/IEC 20000?
Which of the following items is not measured as part of this monitoring, measuring or review?
The Service Provider should check that the Service Management objectives and the plan are beingachieved. Which of the following items is not measured as part of this monitoring, measuring or review?
Which of the following must be included within the Service Management plan?
Which of the following must be included within the Service Management plan?
Which service changes should be documented in change records?
Which service changes should be documented in change records?