Which of the following is used for the assessment of maturity of organizations?
Which of the following is used for the assessment of maturity of organizations?
What is the purpose of CobiT TM ?
What is the purpose of CobiT TM ?
Which element can be used to assess the quality of a service?
The quality of a product may be assessed by elements such as its appearance, usefulness and robustness. Which element can be used to assess the quality of a service?
From which process will Service Level Management require input?
When a new service is being planned, Service Level Management needs to ensure that existing performance levels of other IT services will not be unduly impacted. From which process will Service Level Management require input?
Which stakeholder will define service level requirements?
Which stakeholder will define service level requirements?
What is the objective of Service Level Management?
What is the objective of Service Level Management?
Which of the following statements is true?
Which of the following statements is true?
Which of the following is a benefit of ISO/IEC 20000 certification?
Which of the following is a benefit of ISO/IEC 20000 certification?
What document is produced to support this objective?
An objective of Capacity Management is to ensure that the service provider has, at all times, sufficient Capacity to meet the current and future agreed demands of the Customer’s business needs. What document is produced to support this objective?
What is the minimum level of frequency with which these Plans should be developed and reviewed?
Availability and Service Continuity Plans need to be developed and reviewed periodically to ensure that requirements are met as agreed in all circumstances, from normal operations through to a major loss of service. What is the minimum level of frequency with which these Plans should be developed and reviewed?