What is the primary purpose of analyzing Change records?
What is the primary purpose of analyzing Change records?
Which of the following is a best practice relating to competence?
Personnel should be competent on the basis of appropriate education and experience. Which of
the following is a best practice relating to competence?
Which standard describes the fundamental aspects of Quality Management Systems?
Which standard describes the fundamental aspects of Quality Management Systems?
What is the objective of the Service Continuity and Availability Management processes?
What is the objective of the Service Continuity and Availability Management processes?
What should be ensured as part of these activities?
A group of activities within Release Management is roll-out, distribution and installation. What
should be ensured as part of these activities?
What is the best way that management can make this visible?
Top management has to provide evidence of its commitment to developing, implementing and
improving its Service Management capability within the context of the organization’s business and
Customers’ requirements. What is the best way that management can make this visible?
Which of the following is used as a set of guidance materials for IT governance?
Which of the following is used as a set of guidance materials for IT governance?
What is the objective of IT Service Management?
What is the objective of IT Service Management?
which process shall Problem Management ensure that up-to-date information on Known Errors and corrected Proble
To which process shall Problem Management ensure that up-to-date information on Known Errors
and corrected Problems is available?
which would need to be catered for in the Service Management plan?
Which type of event or activity can trigger a service Change, which would need to be catered for in
the Service Management plan?