Which of the following would commonly be in a contract underpinning an IT service?
1) Marketing information
2) Contract description and scope
3) Responsibilities and dependencies

Which of the following areas would technology help to support during the Service Lifecycle?
1) Data mining and workflow
2) Measurement and reporting
3) Release and deployment
4) Process Design

Which of the following CANNOT be provided by a tool?

The consideration of value creation is a principle of which stage of the Service Lifecycle?

Which process or function is responsible for the Definitive Media Library and Definitive Spares?

Which of the following should be documented in an Incident Model?
1) Details of the Service Level Agreement (SLA) pertaining to the incident
2) Chronological order of steps to resolve the incident

What body exists to support the authorisation of changes and to assist Change Management in
the assessment and prioritization of changes?

The BEST description of an Incident is:

What is IT Governance concerned with?

The goal of which process is: “To improve the quality of management decision making by ensuring
that reliable and secure information and data is available throughout the lifecycle”?