Which of the following options is a hierarchy that is used in Knowledge Management?
Which of the following options is a hierarchy that is used in Knowledge Management?
which stage of the Service Lifecycle?
Event Management, Problem Management, Access Management and Request Fulfillment are part
of which stage of the Service Lifecycle?
Which of the following are aspects of Service Design?
Which of the following are aspects of Service Design?
1. Architectures
2. Technology
3. Service Management processes
4. Metrics
Which is the BEST definition of a Configuration Item (CI)?
Which is the BEST definition of a Configuration Item (CI)?
Which model delivers a view of the services, assets and infrastructure?
Which model delivers a view of the services, assets and infrastructure?
The BEST processes to automate are those that are:
The BEST processes to automate are those that are:
Which of the following Availability Management activities are considered to be proactive as opposed to reactiv
Which of the following Availability Management activities are considered to be proactive as
opposed to reactive?
1. Risk assessment
2. Testing of resilience mechanisms
3. Monitoring of component availability
What is the BEST description of an Operational Level Agreement (OLA)?
What is the BEST description of an Operational Level Agreement (OLA)?
How many people should be accountable for a process as defined in the RACI model?
How many people should be accountable for a process as defined in the RACI model?
Which of the following would be defined as part of every process?
Which of the following would be defined as part of every process?
1. Roles
2. Activities
3. Functions
4. Responsibilities