Which of the following are the MAIN objectives of incident management?
Which of the following are the MAIN objectives of incident management?
1. To automatically detect service affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations
Which of the following are managed by facilities management?
Which of the following are managed by facilities management? Hardware within a data centre or
computer room Applications Power and cooling equipment Recovery sites
Which is the correct combination of Service Management terms across the Lifecycle?
Which is the correct combination of Service Management terms across the Lifecycle?
Which of the following sentences BEST describes a Standard Change?
Which of the following sentences BEST describes a Standard Change?
A plan for managing the end of a supplier contract should be created when?
A plan for managing the end of a supplier contract should be created when?
The BEST description of the purpose of Service Operation is?
The BEST description of the purpose of Service Operation is?
Which of the following models would be MOST useful in helping to define an organizational structure?
Which of the following models would be MOST useful in helping to define an organizational
structure?
Which of the following questions does Service Strategy help answer with its guidance?
Which of the following questions does Service Strategy help answer with its guidance?
1. How do we prioritize investments across a portfolio?
2. What services to offer and to whom?
3. What are the Patterns of Business Activity (PBA)?
Effective release and deployment management enables the service provider to add value to the business by?
Effective release and deployment management enables the service provider to add value to the
business by?
How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?
How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?