What information is this?
Information is regularly exchanged between Problem Management and Change Management.
What information is this?
Which of the following is a Problem Management activity that can be categorized as being proactive?
One of Problem Management’s tasks is to proactively prevent incidents. Which of the following is a Problem Management activity that can be categorized as being proactive?
What is the correct way to make a change to a contract as a result of a major review of an authorized contract
What is the correct way to make a change to a contract as a result of a major review of an authorized contract?
What is the certification audit primarily based on?
What is the certification audit primarily based on?
Why is it important that reviews are conducted at regular intervals during the Check phase of the Plan-Do-Chec
Why is it important that reviews are conducted at regular intervals during the Check phase of the Plan-Do-Check-Act (PDCA) methodology?
Which term is applicable to this situation?
A customer calls the Service Desk and reports that the system is slow. He asks whether he can be given another PC like his colleague’s, which is much faster. Which term is applicable to this situation?
What ITIL process should be set up in order to provide good insight into these consequences?
In company X a specific component of the IT infrastructure has been modified. This could have consequences for other components. What ITIL process should be set up in order to provide good insight into these consequences?
Which type of event or activity can trigger a service Change, which would need to be catered for in the Servic
Which type of event or activity can trigger a service Change, which would need to be catered for in the Service Management plan?
To which process shall Problem Management ensure that up-to-date information on Known Errors and corrected Pro
To which process shall Problem Management ensure that up-to-date information on Known Errors and corrected Problems is available?
For which of the following activities was Configuration Management responsible?
A number of new PCs have been installed at a company’s offices. For which of the following activities was Configuration Management responsible?