Which of the following are objectives of service level management?
Which of the following are objectives of service level management?
1: Defining, documenting and agreeing the level of FT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4: Identifying possible future markets that the service provider could operate in
Which of the proposals will you most likely give your highest recommendations?
###BeginCaseStudy###
Scenario: 6
V4
Independent Test Team
You have for a while been trying to hire a second test automation specialist for your test
team However, you did not have any luck in finding a suitable candidate. So now, you have
been asked by IT management of XYZ to forward a proposal with alternative solutions for
building an automated regression test suite at system test level over a period of 2 years
including needed training and eventual handover to the test team.
###EndCaseStudy###
You have investigated different possibilities and selected four of them to present to IT
management. Which of the proposals will you most likely give your highest
recommendations?
What are the two major processes in Problem Management?
What are the two major processes in Problem Management?
The positive effect that customers perceive a service can have on their business outcomes is referred to as wh
The positive effect that customers perceive a service can have on their business outcomes is
referred to as what?
Which one of the following do technology metrics measure?
Which one of the following do technology metrics measure?
What are THREE key challenges that are typical for outsourcing?
###BeginCaseStudy###
Scenario: 6
V4
Independent Test Team
You have for a while been trying to hire a second test automation specialist for your test
team However, you did not have any luck in finding a suitable candidate. So now, you have
been asked by IT management of XYZ to forward a proposal with alternative solutions for
building an automated regression test suite at system test level over a period of 2 years
including needed training and eventual handover to the test team.
###EndCaseStudy###
Instead of having an independent test team within the company, the company is considering
to outsource testing. What are THREE key challenges that are typical for outsourcing?
Which of the following BEST describes a Change Authority?
Which of the following BEST describes a Change Authority?
Which process includes business, service and component sub-processes?
Which process includes business, service and component sub-processes?
###EndCaseStudy### Identify THREE items that would be part of the work-breakdown structure showing the key te
###BeginCaseStudy###
Scenario: 7
Test Estimation
You have been contracted to manage the acceptance testing of a new computer-based
reservation system for a travel agency. You have provided an approximate budget estimate
for the testing project based on previous experience with similar sized projects. However, the
management of the parent company of the travel agency will not commit to the budget until
detailed cost estimates are provided. The reservation system is being developed by a third
party However, detailed specifications of the software are available, as well as an estimate
of the total effort that will be spent in developing the software. The software is to be delivered
in four increments, and the functionality to be delivered in each increment has already been
agreed on.
###EndCaseStudy###
Identify THREE items that would be part of the work-breakdown structure showing the key
testing activities for the acceptance test project.
which role?
Ensuring that the confidentiality, integrity and availability of the services are maintained to the
levels agreed on the Service Level Agreement (SLA) is the responsibility of which role?