Which of the following areas would technology help to support during the service lifecycle?
1. Data mining and workflow
2. Measurement and reporting
3. Release and deployment
4. Process design

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

Which process is responsible for providing the rights to use an IT service?

Which one of the following statements about incident reporting and logging is CORRECT?

Which of the following is NOT a recognized example of a service provider type within the ITIL framework?

Which of the following BEST describes a problem?

Which statement about the emergency change advisory board (ECAB) is CORRECT?

What would be the next step in the continual service improvement (CSI) model after?
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?

What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

Which process would ensure that utility and warranty requirements are properly addressed in service designs?