Which of the following CANNOT be provided by a tool?

Which of the following is the best definition of service management?

Which process is responsible for sourcing and delivering components of requested standard services?

From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?

Which of the following are classed as stakeholders in service management?
1. Customers
2. Users
3. Suppliers

What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?

Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

Which of the following is NOT an objective of Continual Service Improvement?

Which of the following activities are performed by a service desk?
1. Logging details of incidents and service requests
2. Providing first-line investigation and diagnosis
3. Restoring service
4. Implementing all standard changes

Which function or process would provide staff to monitor events in an operations bridge?