What purpose can the ISO/IEC 20000 standard serve?
What purpose can the ISO/IEC 20000 standard serve?
Why is it important for Service Providers to provide documents and records?
Why is it important for Service Providers to provide documents and records?
Who should be recommended to support the Senior Responsible Owner in his/her responsibility for the delivery o
Who should be recommended to support the Senior Responsible Owner in his/her responsibility
for the delivery of the management system?
What are the key contents of an IT Service Management System?
What are the key contents of an IT Service Management System?
Where are the statuses of changes recorded?
Where are the statuses of changes recorded?
Where are activities documented with the aim of improving an IT service?
Where are activities documented with the aim of improving an IT service?
Which data, for a new Configuration item (CI), is recorded in the Configuration Management Database (CMDB)?
Which data, for a new Configuration item (CI), is recorded in the Configuration Management
Database (CMDB)?
What is the difference between Asset Management and Configuration Management?
Information and Communication Technologies (ICT) includes both Asset Management and
Configuration Management. What is the difference between Asset Management and Configuration
Management?
which ITIL process would it be putting in place?
When an organization decides to control the flow of incident information within the IT organization,
which ITIL process would it be putting in place?
which supplementary emergency measures must be taken?
Which ITIL process aims to trace business-critical services for which supplementary emergency
measures must be taken?