What else do all employees need to be aware of?
Top management needs to ensure that its employees are aware of the relevance and importance
of their activities. What else do all employees need to be aware of?
what Manage Layer SMF?
Ensuring constant coverage in operations is a key principle in what Manage Layer SMF?
Which processes should the Plan, Do, Check, Act methodology be applied to?
Which processes should the Plan, Do, Check, Act methodology be applied to?
Which SMF has a goal to take remedial actions that minimize the impact of service incidents and system events?
Which SMF has a goal to take remedial actions that minimize the impact of service incidents and
system events?
What does the concept of "quality" comprise?
What does the concept of “quality” comprise?
Which SMF is found in the Operate phase of the IT service lifecycle?
Which SMF is found in the Operate phase of the IT service lifecycle?
What is according to ISO/IEC 20000 a required part of the planning for new or changed services?
What is according to ISO/IEC 20000 a required part of the planning for new or changed services?
What is bottom-up scheduling?
What is bottom-up scheduling?
Is the Portfolio Management Review focused on understanding the state of supply and demand for IT services and
Is the Portfolio Management Review focused on understanding the state of supply and demand for
IT services and directing investments to make sure that the business value of IT is realized?
What does the standard explicitly recommend to be implemented with Configuration Management?
What does the standard explicitly recommend to be implemented with Configuration
Management?