Which reason describes why ITIL is so successful?

Which of the following would NOT be contained in a release policy?

Which of the following would be most useful in helping to implement a workaround as quickly as possible?

Which of the following is the BEST description of a centralized service desk?

What are the categories of events described in the ITIL service operation book?

Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?

Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

Which statement BEST represents the guidance on incident logging?

Remediation planning is BEST described in which of the following ways?

Which of the following processes are performed by the service desk?

1. Capacity management
2. Request fulfillment
3. Demand management
4. Incident management