What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

When can a known error record be raised?
1. At any time it would be useful to do so
2. After a workaround has been found

Which one of the following is the CORRECT set of steps for the continual service improvement approach?

The BEST description of an incident is:

Which of the following types of service should be included in the scope of service portfolio management?
1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service

Which of the following is NOT an objective of service transition?

What is the name of the group that should review changes that must be implemented faster than the normal change process?

Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations

What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

What are the categories of event described in the ITIL service operation book?