Which of the following is NOT a valid objective of prob…
Which of the following is NOT a valid objective of problem management?
Which one of the following is the BEST definition of th…
Which one of the following is the BEST definition of the term service management?
Which is the correct definition of a customer facing se…
Which is the correct definition of a customer facing service?
Which process will regularly anal0yse incident data to …
Which process will regularly anal0yse incident data to identify discernible trends?
Which one of the following would be the MOST useful in …
Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?
Which one of the following functions would be responsib…
Which one of the following functions would be responsible for the management of a data centre?
Hierarchic escalation is BEST described as?
Hierarchic escalation is BEST described as?
Which one of the following is the BEST description of t…
Consider the following list:
1. Change authority
2. Change manager
3. Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
Which process would be used to compare the value that n…
Which process would be used to compare the value that newer services have offered over those they have replaced?
Which statement should NOT be part of the value proposi…
Which statement should NOT be part of the value proposition for Service Design?