Which of the following identify the purpose of business relationship management?
1. To establish and maintain a business relationship between service provider and customer
2. To identify customer needs and ensure that the service provider is able to meet

Which process is responsible for ensuring that appropriate testing takes place?

Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

In which document would you expect to see an overview of actual service achievements against targets?

What are underpinning contracts used to document?

Which of the following is service transition planning and support NOT responsible for?

Which of the following is the best definition of IT service management?

Which of the following should be considered when designing measurement systems, methods and metrics?
1. The services
2. The architectures
3. The configuration items
4. The processes

Which one of the following is concerned with policy and direction?

A process owner is responsible for which of the following?
1. Defining the process strategy
2. Assisting with process design
3. Improving the process
4. Performing all activities involved in a process