Which process is involved in monitoring an IT service a…
Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?
Which one of the following is the BEST description of a…
Which one of the following is the BEST description of a service request?
Which process has the purpose to ensure that, by managi…
Which process has the purpose to ensure that, by managing the risks could seriously affect IT services, the IT service provider can always provide minimum
agreed business-related service levels?
What is the primary focus of the business management?
What is the primary focus of the business management?
Which of the following is not a service desk type recog…
Which of the following is not a service desk type recognized in the service operation volume of ITIL?
Which of the following BEST describes technical management?
Which of the following BEST describes technical management?
Which one of the following is NOT a responsibility of t…
Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?
Which one of the following is NOT a characteristic of a…
Which one of the following is NOT a characteristic of a process?
which of the following should details of a workaround b…
In which of the following should details of a workaround be documented?
Which of the following are types of service defined in ITIL?
Which of the following are types of service defined in ITIL?
1. Enabling
2. Core
3. Enhancing
4. Computer