An organization is using a public cloud provider for IaaS instances. The organization has developed and deployed a web application within these instances. The organization wishes to formalize an SLA that specifies that the public cloud provider will:
Respond to infrastructure outages within 4 hours
Offer multiple availability zones
Ensure application up-time of 99.9%
Provide monthly billing reports
Why would the public cloud provider disagree with these terms?

A.
IaaS instances are virtual and therefore do not require a monthly bill.

B.
Availability zones must span multiple cloud providers.

C.
Application up-time is not the responsibility of other cloud provider.

D.
Infrastructure outages are not the responsibility of the cloud provider.

Explanation:

Application up-time can never be the responsibility of a cloud provider. Cloud provider takes care of infrastructure. The hardware up-time is cloud provider’s responsibility. The question indicates that the public cloud provider is being used for infrastructure as a service instance.