A line of business (LOB) has been using a public cloud and is seeking services from the internal IT department.The LOB has requested an SLA for each service. Why would the LOB make this request?

A.
Need for a clear description of services, capabilities, key performance indicators, support responsibilities
and warranties

B.
Need to understand what template is included with the service, the catalog entry for the service, and the
associated dependencies and policies

C.
Need to understand the availability, throughput, frequency, and response time capabilities for the underlying
infrastructure components

D.
Need for a clear description of terms and conditions for using the services of the IT cloud before actually
using the services

Explanation: