Which of the following are included in a Service Level Agreement (SLA)? (Choose three.)
A.
Cost and services.
B.
Service availability.
C.
Service level requirements.
D.
Agreed workload and throughput.
E.
Monitoring and reviewing services.
Explanation:
Typically it will cover: service hours, service availability, Customer support levels, throughputs and responsiveness, restrictions, functionality and the service levels to be provided in a contingency.