A company is considering converting their VDC to IaaS. They realize to do this they will also have
to implement several new technologies and create several new functions: service operations and
service management. Previously the organization thought they were service oriented because
they had a service desk in IT to provide support.
Which key area(s) of investment is required for successful transition to IaaS?

A.
A chargeback/showback method for showing value back to the business

B.
ITIL-based, standardized service templates

C.
An expanded help desk that includes more comprehensive reporting

D.
Service level agreements with the lines of business