Which document specifies the quality and reliability of Cloud services?
A.
Service Level Agreement
B.
Service Termination Agreement
C.
Regulatory Compliance Document
D.
Service Charge Rate Specification
Explanation:
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How is this NOT SLA???
A service level agreement (SLA) is a contract between a service provider (either internal or external) and the end user that defines the level of service expected from the service provider. SLAs are output-based in that their purpose is specifically to define what the customer will receive.
A service charge is a type of fee charged to cover services related to the primary product or service being purchased. For example, a concert venue may charge a service fee in addition to the initial price of a ticket in order to cover the cost of security or for allowing electronic purchases.
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