When documenting the customer environment prior to a storage refresh, you discover that the customer has an issue their backups do not complete every job. How should you proceed?

A.
Have the customer resolve the issue before continuing.

B.
Note the issue in the Statement of Work and continue with planning.

C.
Open a case for the backup issue and resolve it yourself.

D.
No actionrequired:SOW does not include resolving this type of issue.