You work as a design specialist at Certkiller .com. Your review of the Certkiller .com storage team shows the following:
1. A culture of service and customer orientation with a formalized approach.
2. Staff with formal performance objectives and targets associated with formal process training.
3. Storage decisions are planned to help meet formal objectives and targets.
4. Storage funding tends to be on a per project basis.
At which organizational maturity level is Certkiller .com?
A.
Defined
B.
Informal
C.
Managed
D.
Optimized
E.
Repeatable
Explanation:
Related to Enterprise Maturity Model as defined below:
Level: 1 – Initial (Ad Hoc) – Some basic storage practices performed, inconsistently, often on individual ad hoc basis; no formalized policies or controls; no tool usage; no expertise exists; high risk or business impact.
Level:2 – Repeatable (Informal) –
Recognized need for function, platform or departmental level work on base practices for planning, implementation, tracking purposes; this includes configuration management, release management, and oversight; no specific organization tasked with performing these functions; basic home grown tools deployed; no planning or training (most activities are reactive in nature); medium risk to business impact.
Level:3 – Defined –
Managing the functions has been formally assigned to an organization; well defined processes in place at departmental or platform level who are also charged with enforcement; tools are deployed but they are usually platform specific point products and are not fully automated or integrated; feedback using data being collected, peer reviews, integrated management; low risk of business impact.
Level: 4 Managed ( Formal,
corporate-wide) – Function is tied to strategic business goals; establishing measureable performance metrics; processes defined to reach those goals; rigorous proactive methodology is used; managing for performance and quality; and support capabilities on a corporate-wide basis.
Level: 5 – Optimizing “world class” –
Establishment of proactive processes implemented corporate-wide; establishing quantitative effectiveness goals; integration of methodologies with other functions; continuous improvement process based upon metric results; pilot technical innovation.