You work as an IT Technician for uCertify Inc. David, a user, has recently purchased a laptop computer. He is now complaining that he is unable to connect to a wireless network, even though his laptop has an internal wireless feature. What will you do as the first step to resolve the issue?

A.
Check for the latest service pack.

B.
Check for a type III PCMCIA card.

C.
Check the hardware switch on the wireless antenna card that activates the service.

D.
Check whether or not the IEEE 1394 port is working.