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Which of the following steps will you take to resolve the issue?

You work as a technician for Peach Tree Inc. Rick, a Sales Manager, has a laptop that is compatible with 802.11b and 802.11g wireless network. He complains that whenever he connects to his home network wirelessly, he gets the maximum connectivity speed of 11Mbps. However, when he connects his computer to the office wireless network, he gets much better connectivity speed. Which of the following steps will you take to resolve the issue?

How should you proceed in further troubleshooting this problem?

Given: You have been hired as a consultant to troubleshoot a performance problem with an 802.11 ERP network. You begin troubleshooting by finding a WLAN client device that is experiencing throughput problems and viewing its 802.11 frame exchanges in an 802.11 protocol analyzer. The retransmission rate is 40% instead of the company’s baseline of 3%. How should you proceed in further troubleshooting this problem? Choose 2


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