A technician installs a biometric device using the manufacturer supplied driver. After
confirming the device functions properly, the technician performs Windows and antivirus
updates. Which of the following would BEST explain why the biometric device no longer
functions?
A.
The recently updated antivirus scanning software is interfering with the proper operations
of the biometric device.
B.
A virus that specifically targets retinal scanning software infected the PC because the
user was late applying new definitions.
C.
The recently installed Windows updates overwrote the manufacturer’s supplied biometric
device driver.
D.
The biometric device needs to be recalibrated due to environmental conditions involved
with the installation.
Explanation:
CompTIA updates Windows often. The update contains drivers as well. The possible reason
of the problem is that Windows update manufacturer’s device driver during the update
process. Check the driver to confirm the issue. You can always install the original driver for
the biometric device if this problem occurs.