A large bank has moved back office operations offshore to another country with lower wage costs in an
attempt to improve profit and productivity. Which of the following would be a customer concern if the
offshore staff had direct access to their data?

A.
Service level agreements

B.
Interoperability agreements

C.
Privacy considerations

D.
Data ownership

Explanation:
Businesses such as banks have legally mandated privacy requirements and with moving operations
offshore there is decentralized control with has implications for privacy of data.
Incorrect Answers:
A: An SLA is a contract between a supplier and a customer and is not the issue at hand in this case.
B: An interoperability agreement is a contract that defines the arrangement of two or more companies
that agree to work together as part of a transitioning phase; this is not the issue at hand.
D: Data Ownership becomes an issue when third parties become involved. This is not the case here.

Stewart, James Michael, CompTIA Security+ Review Guide, Sybex, Indianapolis, 2014, pp. 93, 94, 96