Which of the following should be done before resetting a user’s password due to expiration?

A.
Verify the user’s domain membership.

B.
Verify the user’s identity.

C.
Advise the user of new policies.

D.
Verify the proper group membership.

Explanation:
When resetting a password, users have to establish their identity by answering a series of personal questions, using a hardware authentication token, or
responding to a password notification e-mail. Users can then either specify a new, unlocked password, or ask that a randomly generated one be provided. This can
be done from their workstation login prompt, or through a telephone call.
Incorrect Answers:
A, D: Domain membership and group membership depend on the user’s identity. Therefore, there identity has to be verified.
C: Advising the user of new policies will not help reset their password. Their identity will though.

http://en.wikipedia.org/wiki/Self-service_password_reset