A home user states during a basement remodel, one of the workers cut the network cable that goes
from the modem to the WAP and nothing else has changed. According to the network
troubleshooting methodology, which of the following is the NEXT step?
A.
Identify the problem
B.
Question the user
C.
Establish a plan of action
D.
Establish a theory of probable cause
The very second that I hear the workers cut the network cable that goes
from the modem to the WAP and nothing else has changed. I would first Establish a theory of probable cause immediately thinking the cut cable effected the loss of connection,,,,, Then I would Establish a plan of action.
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You already know the cause. You just have to Establish a plan to fix it.
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