A recent power outage has affected several circuits in the same region, and the helpdesk is
receiving an overwhelming number of calls from users who are having network connectivity
issues. Which of the following examples of professionalism should the helpdesk focus on the
MOST while answering these calls?

A.
Do not trivialize the customer’s problems.

B.
Be culturally sensitive.

C.
Document and record every conversation.

D.
Ask open-ended questions to narrow the scope of the problem.