A replacement CRM has had its business case approved. In preparation for a requirements
workshop, an architect is working with a business analyst to ensure that appropriate security
requirements have been captured. Which of the following documents BEST captures the security
requirements?
A.
Business requirements document
B.
Requirements traceability matrix document
C.
Use case and viewpoints document
D.
Solution overview document
Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.
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