An upset customer, Anne, calls in to a repair center to report that her new computer is not
working. Anne berates the technician and insists someone repair her computer as soon as
possible. The technician should do which of the following? (Select TWO).

A.
Maintain a positive attitude

B.
Recommend Anne use another repair center

C.
Place Anne on hold to allow her to calm down

D.
Follow up with Anne at a later date to verify satisfaction

E.
Offer different repair options if possible

F.
Listen and do not interrupt the customer