You work as the security administrator at Certpaper .com. You are defining a SLA (Service Level
Agreement). You want to ensure the availability of server based resources over guaranteed server
performance levels.
What must you include in the SLA to achieve this objective?

A.
Hosting

B.
Application

C.
Network

D.
Security

Explanation:

In the hosting business, every company aims for 100% availability in their service level
agreements, and usually offer concessions for times of reduced availability. Sadly, these
agreements have exceptions which include: scheduled network maintenance, hardware
maintenance, software maintenance, virus attacks, hacker attacks, force majeure, labour actions,
war, insurrections, sabotage, and past due accounts on your part.