A company is converting to LCD monitors and needs to properly dispose of all CRT monitors. Which
of the following is an important consideration when disposing of CRT monitors?

A user reports that an impact printer is printing characters that are not complete and instead have
certain parts missing in most letters. The user has replaced the ribbon, but the problem persists.
Which of the following is likely the cause of the issue?

Joe, a user, requests that a new printer be installed for his SOHO environment. Joe wants to be able
to print to the device from any location within the SOHO. Which of the following should be used?

Joe, a customer, requests that the desktop system he is buying is able to be used at his vacation
home in another country, as well as his regular home. The technician is aware that the country
mentioned has different power requirements. Which of the following should the technician ensure
the desktop contains?

Which of the following is a standard Intel processor socket type?

Which of the following cable types is LEAST affected in areas of high EMI?

Joe, an irate customer, calls the help desk and informs the technician that no one has fixed his
problem. The technician looks up the request in the system and finds that the issue is a warranty
claim for accidental damage that is not covered by the company. Which of the following would be
the BEST approach to resolve Joe’s concerns?

Ann, a customer, has an older printer that has no network or USB connection but she still would like
to use it on her new machine. Which of the following would be the MOST likely card a technician
should install?

Which of the following is MOST likely found inside a laptop display assembly? (Select TWO).

A technician is tasked with setting up a web server for a small business. Where would the technician
place the server so that it is accessible from the Internet while keeping the customer’s network
separated from it?