A user reports unexpected icons appearing on the desktop. The technician identifies that the symptoms point to a malware infection. Which of the…

A user updates the video driver on the computer and it requests a restart after installation. The computer never gets past the loading Windows page without rebooting. Which of the following should the technician use to resolve this issue without losing any…

A user is having issues with a Windows computer. Upon loading the operating system, several messages appear…

A user, Ann, receives a phone call from the company-s mail administrator who indicates her email account has been disabled due to high volumes of emails being sent in a very short period of time. Which of the following types of attack has the user experienced?

A mobile phone has started to respond slowly and erratically. The user has done a soft reset and the problem still exists. Which of the followi…

A user reports browsing the Internet is slow and an icon with…

A technician receives a call regarding a PC-s slow performance…

Joe, a user, returned yesterday from a trip where he utilized the GPS function of his mobile device. He now notices the battery is rapidly draining. Which of the following can Joe MOST likely do to resolve the issue without a loss o…

Joe, a user, has connected a tablet to his personal mobile hot-spot device in a public…

Ann, a customer, reports that when she occasionally works in the office basement, her smartphone battery drains faster than normal and she has poor cellular reception. Which of the following is the reason for the fast battery d…