A technician has been tasked with designing a new printing solution for a small team. They
want to be able to use a central printer from their shared workspace as well as the
conference room next door. Which of the following connection methods would BEST suit
their need?

Since calling in an issue two days ago, a user reports that they have not heard from a help
desk technician. Which of the following is the MOST appropriate response?

ESD mats are useful for protecting against which of the following hazards?

After responding immediately to a dispatch, a technician arrives to resolve the customer’s
issue. The customer appears to be angry that they have waited so long for a response.
Which of the following is the BEST course of action for the technician to take?

When a technician suspects prohibited activity on an organization’s network or computers,
which of the following is the FIRST step they should take?

A technician realizes the problem a customer is having before the customer is done
explaining all the symptoms. Which of the following is the BEST action for the technician to
take?

A customer wants to be able to archive a large 15 to 20 GB project to optical media using a
single disk. Which of the following should a technician recommend?

Which of the following is the FIRST step a technician should take to replace a network
printer?

Which of the following printer types requires calibration to ensure the nozzle is adjusted to
print properly?

In which of the following situations is it appropriate for an IT service provider to make copies
of a customer’s confidential data?