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Exam 220-701, CompTIA A+ Essentials (2009)

Which of the following types of communication skills should the helpdesk technicians MOST likely exercise whil

Several users have recently been calling the helpdesk about a recent network outage. These calls have increased in the last hour and are all by different users calling about the same issue. Which of the following types of communication skills should the helpdesk technicians MOST likely exercise while answering each call?


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