A customer is complaining that the color on their monitor is different from the color on their
printout. Which of the following can be done to correct this problem?

A technician has an unusually difficult problem with an MFP. After calling technical support, and
working for several hours, the problem stil exists. The customer is upset and wants the unit
replaced. Which of the following is the next BEST course of action?

A customer reports their MFP has dark print quality when copying, but when printing, the quality is
good. Which of the following is the BEST way to determine where the problem might be located?

Which of the following steps should be taken after the technician has determined that the serviced
unit has been repaired?

When setting up a new MFP to the network, which of the following information needs to be entered
to complete the installation so printing can occur?

While servicing a printer, the technician notices several used print cartridges next to the machine.
Which of the following advice should be given to the customer about how to dispose of the
cartridges?

The client reports that copies and Tx fax jobs print out blank when using the ADF on their Fax /
MFD. The fax activity report shows that the fax was sent successfully. Which of the following is
MOST likely the problem?

The client reports they cannot fax to one particular location. Al other locations work fine. The
activity report confirms this. Which of the following is the next BEST step?

A client would like to purchase an additional paper source to put colored paper in their
monochrome machine. Currently they have two trays with plain paper; the multi-sheet bypass tray
is for letterhead. They want pricing and a delivery date. The technician does not have pricing or
the ability to sell this option. Which of the following would be the BEST answer to the customer?

Which of the following are types of physical ports that are commonly found on an MFD? (Select
THREE).