A customer reports that their wireless laptop cannot connect after removing it from its carrying
case. The laptop boots and the user is able to log in. Which of the following should be checked
FIRST?

Which of the following supports IP telephony devices without requiring external power?

A customer is concerned about a computer that repeatedly beeps when attempting to power on.
Which of the following is MOST likely the cause?

A customer wants to use VoIP phones without having to plug them into an electrical outlet. Which
of the following switch features would a technician recommend?

A customer reports that after a technician cleaned up a rogue antivirus program, the customer
cannot browse the web. Which of the following should the technician check to resolve the
situation?

A technician has 50 identical computers that need to be upgraded to the Windows 7 OS, and are
capable of booting from the network. They are running a Gigabit network with a Windows
deployment server. Which of the following will be the BEST to use in this scenario?

Browser redirection is caused by which of the following types of viruses?

A technician receives an error every time a workstation boots up. The technician needs to find out
what process is responsible for the error. Which of the following utilities would be used FIRST?

Which of the following tools would be used to connect CAT5e cabling to a patch panel?

A user has a perimeter firewall and up-to-date antivirus software. The user is asking what else
they can do to improve their security. Which of the following will have the MOST impact on
network security? (Select TWO).