A computer starts to boot then quickly shuts down. Which of the following should the technician
use to troubleshoot this issue?

A client has a computer that is infected with several viruses and spyware. Which of the following
should the technician perform FIRST before spyware removal?

A PC is running slower than usual. Which of the following tools would BEST diagnose the possible
bottleneck?

Which of the following switches should a technician use with the PING command to resolve an IP
address to a hostname?

A technician is trying to setup a non-domain user account on a workstation, but receives the
following error message “Password does not meet the complexity requirements.” Which of the
following utilities should the technician use to identify the criteria?

In a SOHO wireless network, which of the following prevents unauthorized users from accessing
confidential data?

Which of the following commands is used to map a network drive?

A technician recently setup a new wired network and wants to ensure only their computers can
use it. Which of the following is the MOST secure way to accomplish this?

Which of the following BEST describes a method for installing an operating system across the
network?

Which of the following would be the BEST format for optical media?