A technician is troubleshooting a PC that is not completing POST and merely provides an audible
beep code. Which of the following should be the FIRST item checked?

A user has an external hard drive which they forget to unplug before booting their machine. Each
time this happens, an error shows on the screen which states “Boot sector missing – reboot to try
again.” Which of the following would be the BEST way to resolve this?

A user states that their old notebook loses connectivity to the Internet several times a day at work

and at home. The issue started after the wireless card was replaced. Which of the following items
is MOST likely causing the issue?

When walking past a server with a RAID 5 array, a technician hears a loud clicking noise. Which of
the following could MOST likely occur?

A wireless network is experiencing intermittent connectivity. Which of the following would BEST
resolve this issue?

A contractor needs to destroy several drives containing confidential information so that they can
never be used again. Which of the following destruction methods would BEST accomplish this
task?

A customer purchases a new 802.11n router for their home. They connect it to their current
801.11g devices, as well as their new laptop. Even though the laptop has a built-in 802.11n
antenna, they are not noticing any speed increase. Which of the following is the MOST likely
cause?

A customer states their laptop screen is very dim. In order to avoid going to the client site, which of
the following is the FIRST action the customer should perform?

A customer says they cannot access the network printer. The technician cannot PING the printer
from their location. Which of the following should be the NEXT step in troubleshooting this issue?

A customer states that another technician just removed some viruses and now they are not able to
connect to websites such as Windows Update, but are able to connect to others. Which of the
following is the MOST likely cause of the issue?